Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your purchase must be unusable due to a technical error that cannot be resolved by our technical support team, such as inability to login and/or access materials due to faulty equipment or software failure.
If you have already accessed your product by logging in to your course at least once, you will be ineligible for a refund.
If you have already accessed your course materials or other products, no refund can be granted; however, in certain circumstances you may be eligible for a credit that can be applied to the purchase of future courses with us. For further details, contact us using the form below.
We only replace or refund products if they are defective or damaged. If, after working with our technical support team, you are still unable to access your product through no fault of ours, we reserve the option of giving you a credit for future purchases rather than issuing a refund.
To complete your return, we require a receipt or proof of purchase. Please save your receipt and send it along with your request for a refund.
Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We have not control over how long it takes your credit card company to refund your purchase price; however most refunds are issued within a week to ten days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
If you purchased a product on sale, only the sale price will be refunded, should a refund be warranted.
Contact us for questions related to refunds and returns.