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If you are having trouble logging in to your course, accessing course materials, or getting a certificate after passing a quiz, please review the information below.
You may find help registering for courses and accessing course materials by visiting our Help Center.
We have a feature that prevents brute force attacks on the website. If you have unsuccessfully attempted to login more than three times you will be locked out for fifteen minutes. Please try again after fifteen minutes. Also write down your password for future reference so you won’t lose it.
If you’re still having difficulty, first verify that you are using the proper browser. Our courses are best viewed using Firefox, Safari, or Chrome. Other browsers may create login issues. If you are having difficulty logging in, please switch to one of these browsers.
Microsoft browsers do not work well with our courses.
If you haven’t emptied your browser’s cache lately, please do that and try logging in again. This usually fixes most login issues.
If you have verified that you are using the proper browser, have cleared your browser’s cache, and are still having difficulties, try logging on in incognito mode.
If you are attempting to re-set your password and did not get a password re-set email, please check your spam folder. This is the number one reason people don’t get password reset emails.
Also be aware that some ISPs block emails generated by automatic password reset requests. This is a security measure on their part. If you did not get a password reset email after multiple attempts, it may be that your ISP is blocking such emails. If that is the case, contact us and we can re-set your password manually.
If you are still having trouble after following the guidelines above, please submit the contact form below with the following:
• The name of the course(s) you’re having trouble with
• Type of browser you’re using
• Type of device you’re using (PC, laptop, smart phone, etc.)
• Operating system of your device
Navigation through our courses on smart phones may be difficult for some types of phone. This is a problem with the cell phone manufacturer’s design. Please check your phone’s capabilities by taking our FREE Orientation Course prior to attempting to take a course on a smart phone to make sure your device is compatible.
Courses are best viewed using Firefox, Safari, Chrome, or Internet Explorer. Other browsers may create login issues. If you are having difficulty logging in, please switch to one of these browsers or empty your browser’s cache.
If you are still having difficulty after reviewing all the information above, please complete the form below.
We usually respond within three business days or less. Thanks for your patience!